PieceFetch Privacy Policy

Effective 4 October 2026.

PieceFetch is made by Edward Palmer. You can reach the developer at piecefetch@gmail.com.

The short version

Your puzzle photos and puzzles stay on your device, unless you choose to send a problem report. PieceFetch has no accounts and no ads, and does not track you. Unless you turn it off, it sends crash reports and performance measurements to Google Firebase so bugs can be found and fixed. You can turn that off in Settings at any time.

What stays on your device

Photos. Photos you take of puzzle pieces, box art and progress are processed on your device. They are not uploaded unless you send a problem report (see below).
Voice commands. If you turn on voice commands while placing pieces, PieceFetch listens through the microphone and turns speech into text with Apple's speech recognition, set to run entirely on your device. It only acts on its command words. Nothing you say is recorded, stored or sent anywhere, and it stops listening when you tap the microphone again, leave the screen or finish the puzzle.
Puzzles and timing. Your puzzles, piece matches, timer sessions and progress counts are stored on your device only.
Purchases. Purchases are handled by Apple. PieceFetch reads which products you own from the App Store on your device, and keeps a local record of them so paid features work offline. The developer does not receive your name, Apple ID or payment details.

Diagnostics sent to Firebase

When Share Diagnostics is on (Settings → Privacy), PieceFetch uses two Google Firebase services:

Firebase Crashlytics receives a report when the app crashes: the stack trace, the app's state at the time, and device and operating-system details such as the model and OS version.
Firebase Performance Monitoring receives timings of how long the app takes to start and to process photos, with device, OS, app version, network type and country. It uses your IP address to work out the country.

Both services identify reports with a random installation ID that Firebase creates for the app. It is not linked to your name, email or Apple ID, and it is not used for advertising or to track you across apps or websites. No photos, puzzle names or puzzle contents are included.

Problem reports

If something goes wrong while placing pieces, you can tap Report a Problem and send a report. Nothing is sent until you tap Send. A report contains:

what you wrote;
the photos you took during that placing session (sheets of pieces, and the puzzle itself for Place by Shape), with location data removed;
the box image, and the piece outlines and matches PieceFetch worked out from the photos;
the app version, device model and iOS version;
a reference, such as PF-7K3Q9D, shown to you after sending.

It does not contain the puzzle's name, maker or details, your name or your Apple ID.

Reports are stored in Google Firebase Storage. Uploads are checked with Firebase App Check, which uses Apple's App Attest to confirm they come from the real app. As with any upload, Google receives the IP address it comes from.

The developer uses reports only to find and fix problems and to improve PieceFetch and its algorithms. They are not used to train machine-learning models, and they are not shared with anyone else. A report is kept until you ask for it to be deleted.

Google processes this data as a service provider for the developer, under the Firebase data processing terms: https://firebase.google.com/terms/data-processing-terms. Google's description of what Firebase collects is at https://firebase.google.com/support/privacy.

How long diagnostics are kept

Firebase deletes diagnostic data on its own schedule:

Crash reports and their identifiers: 90 days.
Performance data linked to an IP address: 30 days; other performance data: 60 days.

Your choices

Turn off Share Diagnostics in Settings → Privacy. Nothing more is sent from that point on.
Deleting the app deletes everything PieceFetch stored on your device.
To ask about or delete diagnostic data already sent, email piecefetch@gmail.com.
To delete a problem report, email piecefetch@gmail.com with its reference.

Children

PieceFetch is not aimed at children and does not knowingly collect personal information from them.

Changes

If this policy changes, the new version will be published here and in the app, with a new effective date.