Support

Get help

For questions, problems or ideas, email piecefetch@gmail.com. Please say which iPhone you have. Settings → Support → Email Support in the app adds the PieceFetch version for you.

Report a problem from the app

If matching goes wrong while you place pieces, open the ⋯ menu in Place by Shape or Place by Image and tap Report a Problem. Say what happened and tap Send. The report includes the photos from that session, so the problem can be seen and fixed. The privacy policy lists everything a report contains.

Delete a problem report

After you send a report, PieceFetch shows its reference, such as PF-7K3Q9D. To have the report deleted, email that reference to piecefetch@gmail.com.

Purchases

Purchases are handled by Apple. If something you bought is missing, open Settings in PieceFetch and tap Restore Purchases. For refunds, use Apple's Report a Problem site.